This Certificate II in Financial Services is the perfect starting point for a career in banking. You will develop a greater understanding of the Australian financial system and how credit works. You can also gain the skills and specialised knowledge to prepare for a future role as a customer service officer, teller, cashier, lending or administration officer.
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2 - 3 Electives are required (depending on subjects chosen)
This subject looks at the skills and knowledge required to select and use computer software and organise electronic information and data. It also addresses knowledge about business technology such as computers and printers. A competency conversation is used at the completion of your course to confirm your knowledge and skills across a range of technology.
This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.
All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability also have a significant role to play.
Customer engagement is a key function in many job roles. This subject covers customer service delivery, with emphasis on telephone communication skills and etiquette. The practical activities in the course provide an opportunity to develop key customer communication techniques.
Those new to the finance sector will benefit from this subject that includes topics such as personal budgeting, budgeting skills, managing spending and avoiding financial difficulty. The subject also provides an overview of consumer credit and savings products.
This entry level subject provides as overview of the Australian financial system and covers concepts such as the market economy, monetrary policy and also explains the role of regulatory bodies. An overview of the taxation system explains the the workings of GST and other taxes.
In this "retail banking" subject you will learn the practices behind processing cash transactions, cash reconciliation including detecting errors, and processing cheque transactions. Procedures for Teller Cash Dispensers are also touched upon. A relevant workplace is required.
A "retail banking" subject - this looks at the different types of savings accounts and how to determine the correct account for your customer. You will also learn how to open, modify and close accounts. A relevant workplace is required for you to be able to select this elective.
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8 months is allowed as the standard part time enrolment term for the Certificate II online TAFE level course in Financial Services.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
for the Certificate II in Financial Services
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A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: