Information Technology Support Certificate IV ICT40215

HIGH QUALITY IT SUPPORT IS ESSENTIAL IN ANY INFORMATION TECHNOLOGY OPERATION

The Certificate IV in Information Technology Support, consists of practical and challenging resources that cover a range of real world scenarios faced by todays IT support professionals. Learn how to identify and troubleshoot IT equipment, system and software faults and provide first-level remote help-desk support.

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Subject Choices
offered under the Certificate IV in Information Technology Support

  • Safe IT Work Environment

    It is essential that IT Support professionals work in a safe manner, especially as their roles may involve working with devices that hold electrical current. This subject examines typical WH&S policies and procedures, key safe working practices such as manual handling and storage. It also has three specific safety focused quizzes on consultation, safety laws and computer equipment safety.

    • Unit(s):
    • BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes

  • Implement Sustainability

    Significant cost savings can be made by managing workplace technology in a sustainable way. This subject looks at ways to cost equipment replacement, consumables and maintenance, and how to apply "green" practices that benefit the business as well as the environment.

    • Unit(s):
    • BSBSUS401 Implement and monitor environmentally sustainable work practices

    • BSBADM409 Coordinate business resources

  • IT Business Requirements

    Understanding the need to implement or upgrade technology within an organisation is essential part of any workplace. In this take the student is guided through how to put together a feasibility report towards implementing technology within their current workplace. They will be required to conduct comparisons between solutions as well as detailing ongoing and recurring costs. Within this task the student will also look at the importance of ethics and privacy in an I.T. environment.

    • Unit(s):
    • ICTICT401 Determine and confirm client business requirements

    • ICTICT418 Contribute to copyright, ethics and privacy in an ICT environment

    • ICTICT417 Identify, evaluate and apply current industry-specific technologies to meet industry standards

    • ICTSAD401 Develop and present feasibility reports

  • IT Client Support

    There are numerous elements to working within an IT support environment. This subject will detail how to look at and understand Service Level Agreements and how they can be used to appropriately provide clients with the correct level of service. The learner will conduct role plays to work with and negotiate with the client to alter the agreed service levels to meet the needs of all parties.

    • Unit(s):
    • ICTSAS410 Identify and resolve client ICT problems

    • ICTSAS412 Action change requests

    • ICTICT413 Relate to clients on a business level

    • ICTSAS411 Assist with policy development for client support procedures

  • Small Business Networks and Documentation

    There are a number of key elements required in setting up a small networking environment. Within this subject the student will learn how to setup and document a small network from scratch, including the set up and configuration of various network hardware devices. The learner will also be shown an array of tools that could be used to both setup appropriate network security as well as troubleshoot any network connectivity issues.

    • Unit(s):
    • ICTICT408 Create technical documentation

    • ICTSAS307 Install, configure and secure a small office or home office network

  • Troubleshooting Faults (E)

    Knowing how to appropriately troubleshoot IT problems is an essential skill to have within any workplace. This subject takes you through a range of technical problems and varying technical testing tools. Students will also learn techniques for phone-based support as well as email support requests and ticketing systems, as well as the requirements of onsite support.

    • Unit(s):
    • ICTICT421 Connect, maintain and configure hardware components

    • ICTSAS420 Provide first-level remote help desk support

    • ICTSAS426 Locate and troubleshoot ICT equipment, system and software faults

    • ICTTEN410 Locate, diagnose and rectify faults

  • Supporting IT Systems (E)

    Due to the growth and changes within the IT environment, workplace systems are constantly required to be updated. This subject will provide the learner with some real-time scenarios towards identifying the current IT environment and placing in suggestions towards meeting a specific benchmark. Furthermore, there will be a section on ongoing support and maintenance of the newly implemented system to ensure continuous and seamless support for the client.

    • Unit(s):
    • ICTSAS414 Evaluate system status

    • ICTSAS416 Implement maintenance procedures

    • ICTSAS419 Support system software

    • ICTSAS421 Support users and troubleshoot desktop applications

    • ICTSAS425 Configure and troubleshoot operating system software

Course Fees

Quality Education at a Fair Price

$

1,980

* - $

4,400



Course Duration

12 months is allowed as the standard part time enrolment term for the Certificate IV online TAFE level course in Information Technology Support.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate IV in Information Technology Support

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have average English reading and writing skills, or higher. As a guide - you should have completed Year 12 schooling, or have sound workplace written communication skills.
  • Spoken English Skills
    Some components of this course have practical components where students will be required to demonstrate verbal communication skills as part of their assessments. Average English skills are necessary to complete these components successfully.
  • Work Placement
    To achieve best practical application of this course it is recommended that you be in a work environment where you can practice some of the skills learnt.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop with Windows 7 (or higher)
    • You will need access to a computer and the internet with Internet Explorer 8+, Chrome or Firefox
    • Access to the following Microsoft Office 2010 (or later) Applications: Word, Excel, PowerPoint
    • Access to a Current Windows Operating System (E.g. Windows 7 or higher)
    • Access to Networking equipment (Routers, Switches, NICs, Cat5 Cables)
  • Other
    • Ability to study and conduct assessments in a safe environment
    • Access to a desktop computer that can be physically dismantled (eg removal of hard drive and other components) and reassembled
    • Possess Administrator rights for installation of software on a local computer and to create, edit and delete User Accounts
    • Safety Equipment used in the dismantling of Computer Desktops (Electrostatic Wrist strap) is also required

Career Possibilities

Course Reviews

Don't just take our word for it

  • “ All the help that was given to me by the trainers enabled me to succeed in grasping this new knowledge and applying as best I could to my situation and learning. I could not have done this without with their support and understanding of my situation. So a big thank you to the IT trainers, who without which, I would not be holding this certificate and would not have learnt and understood so much about IT (and be able to apply it!). ” Peter R

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Registered trainees use the Traineeships fee checker below.

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Registered trainees use the Traineeships fee checker below.

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